Communication in Business

The video discusses the concept of communication, its types, and its significance in business and life. It uses Comic Nation as a case study to illustrate effective communication strategies. The video compares written and verbal communication, highlighting their pros and cons. It also explores internal and external communication, formal and informal communication, and the impact of digital communication on business operations. The importance of choosing the right communication method for different situations is emphasized.

What is considered a key reason for the success of our species according to the video?

• Our ability to communicate

• Our technological advancements

• Our physical strength

• Our intelligence

Which of the following is an advantage of written communication?

• Immediate feedback

• No record of communication

• Quick and easy to send to multiple people

• Requires face-to-face interaction

What is a disadvantage of verbal communication?

• It can be misunderstood due to language barriers

• It cannot be used in meetings

• It is slow to deliver

• It is always documented

What type of communication occurs between people at different levels of a business hierarchy?

• External communication

• Informal communication

• Horizontal communication

• Vertical communication

Which of the following is an example of formal communication?

• Chatting with a colleague about their weekend

• Sending an email to a customer

• Discussing a movie with a friend

• Talking to a neighbor about the weather

What is one-way communication?

• A conversation where feedback is expected

• A group discussion

• An announcement without expecting a response

• A dialogue between two people

How did Amber improve the communication of work schedules with her team?

• By holding daily meetings

• By using an app for two-way communication

• By using a notice board

• By sending emails

What has digital communication enabled in the area of human resources?

• Remote work and online job applications

• Less efficient performance monitoring

• Increased face-to-face interviews

• Slower recruitment processes

How has digital communication impacted the finance department?

• It has enabled electronic handling of information

• It has reduced the need for visuals

• It has eliminated the need for tax returns

• It has made communication slower

What is one effect of digital communication on globalization?

• It has slowed down global interactions

• It has made the world feel larger

• It has accelerated the process of globalization

• It has reduced the number of communication methods