Hotel Check-In Process and Assistance

The video tutorial demonstrates a typical interaction at a hotel, including greeting guests, offering assistance, handling luggage, and guiding them to the front desk. The process is repeated to reinforce the learning material.

What is the first thing the hotel staff says to the guest?

• Good morning, welcome to ABC Hotel.

• Can I take your luggage?

• Do you want to check in?

• Please follow me to the front desk.

What does the guest confirm to the hotel staff?

• They want to check in.

• They need a room upgrade.

• They want to check out.

• They need a taxi.

What assistance does the hotel staff offer after the guest confirms they want to check in?

• Help with luggage.

• A room tour.

• A welcome drink.

• A dinner reservation.

Where does the hotel staff guide the guest after taking their luggage?

• To the front desk.

• To the restaurant.

• To the parking lot.

• To the pool area.

How does the guest respond to the assistance provided by the hotel staff?

• They express gratitude.

• They ask for more help.

• They request a different room.

• They refuse the help.