Client Onboarding and Document Verification

The video tutorial covers the process of reviewing client emails for funding applications. It explains the use of the Miller note board to track applications, the importance of timely document submission, and how to handle approvals and denials from lenders. The tutorial emphasizes the need for client preparedness and accuracy in communication with lenders. It also details the steps for verifying and submitting required documents to finalize funding.

What is the first step after successfully onboarding a client in the email review process?

• Scrub the client's credit

• Contact the lenders

• Start applying for funding

• Review the client's emails

What is the main purpose of reviewing a client's emails?

• To find personal information

• To verify the client's identity

• To update the client's contact details

• To determine what the bank needs to finalize funding

Why is it important to update the Miller note board?

• To track the client's spending habits

• To ensure all applications and approvals are recorded

• To monitor the client's email activity

• To keep a record of the client's personal information

What should be done if a client is asked to submit another application by a lender?

• Submit the same application again

• Cancel the application process

• Call the client to discuss the situation

• Ignore the request

What is the consequence of taking too long to submit documents to a lender?

• The client will receive a penalty

• The application will be expedited

• The lender will withdraw the contract

• The lender will increase the loan amount

What should you do if a lender requests a membership and paycheck stubs?

• Submit only the membership

• Ignore the request

• Submit only the paycheck stubs

• Submit both the membership and paycheck stubs

How often should a funding specialist check a client's emails after applying for funding?

• Every day

• Once a week

• Only when notified by the client

• Once a month

What is crucial to verify before a client contacts a lender?

• The client's email password

• The accuracy of the information submitted on the application

• The client's social security number

• The client's phone number

What should be done if a lender requests specific tax documents?

• Submit outdated documents

• Ignore the request

• Submit the exact documents requested

• Submit any available documents

What is the role of FN in the document verification process?

• To contact clients

• To verify income documents

• To approve loans

• To update the Miller note board