Housekeeping Procedures and Protocols

This video tutorial provides an overview of housekeeping procedures in hotels, focusing on ROM access, handling 'Do Not Disturb' and 'Please Make Up Room' statuses, and the types of room keys used. It includes a conversation example for ROM access and outlines the priorities for room cleaning. The video aims to equip learners with the knowledge to perform these tasks efficiently and with proper etiquette.

What is the main focus of the video tutorial?

• Exploring culinary arts

• Studying hotel architecture

• Learning about housekeeping procedures

• Understanding hotel management

What does 'ROM access' refer to in the context of housekeeping?

• A hotel management software

• A guest feedback system

• A method of entering guest rooms

• A type of room service

What should a staff member do when encountering a 'Do Not Disturb' sign?

• Enter the room quietly

• Report to a supervisor and leave a note

• Ignore the sign and proceed with cleaning

• Knock loudly to get attention

What is the purpose of the 'Please Make Up Room' sign?

• To signal a maintenance issue

• To show the room is vacant

• To indicate a room is occupied

• To request immediate cleaning

What is the first step in cleaning a room with 'Please Make Up Room' status?

• Check for a 'Do Not Disturb' sign

• Place the trolley in a convenient location

• Enter the room without knocking

• Call the guest to confirm cleaning

What should be done if a guest is present during cleaning?

• Ask them to leave the room

• Politely explain the cleaning process

• Wait until they leave

• Ignore their presence

Which type of key is used by the floor supervisor?

• Guest key

• Pass key

• Master key

• Emergency key

Which key is used in emergency situations?

• Emergency key

• Master key

• Pass key

• Guest key

What is the priority order for cleaning rooms?

• Rooms requested by guests, then expected arrivals

• Rooms with 'Do Not Disturb' signs last

• Rooms with 'Do Not Disturb' signs first

• Rooms with 'Please Make Up Room' signs last

What is the role of a 'Grand Master Key'?

• To open all rooms on a floor

• To open only emergency exits

• To open all rooms in the hotel

• To open only guest rooms