Client Onboarding Process Essentials

The video tutorial provides a comprehensive guide on the onboarding process for clients seeking funding. It covers the use of Type Form for collecting client information, sending and signing agreements via DocuSign, and setting up Melan Note for tracking client progress. The tutorial also explains how to calculate client income and manage documents. Emphasis is placed on maintaining clear communication with clients throughout the process.

What is the primary purpose of the onboarding process in the context of client funding?

• To finalize the funding agreement

• To verify the client's identity

• To ensure clients receive the correct type of funding

• To gather initial client information accurately

Which tool is primarily used to collect client information during the onboarding process?

• Microsoft Excel

• Google Forms

• Type Form

• SurveyMonkey

Why is it important to verify the client's employer information against their credit report?

• To determine the client's credit score

• To calculate the client's annual income

• To match the employer details for credit approval

• To ensure the client is employed

What should you do if a client does not have their proof of address during the onboarding call?

• Ask them to email it later

• Proceed without it and hope for the best

• Use any available document as a substitute

• Cancel the onboarding process

What is the purpose of using DocuSign in the onboarding process?

• To send marketing materials to clients

• To collect client feedback

• To verify client identity

• To facilitate the signing of funding agreements

Why is it important to have only one person from the team contact the client?

• To increase the number of clients handled

• To maintain confidentiality and comfort

• To ensure faster communication

• To reduce workload on other team members

What should be done if the client's employer details do not match the credit report?

• Ignore the discrepancy

• Contact the client for clarification

• Notify the credit repair team

• Update the details without verification

How is the client's annual income calculated based on their debt payments?

• Multiply the highest payment by 12 and then by 5

• Add all monthly payments and multiply by 12

• Divide the total debt by 12

• Use the client's reported income

What is the standard monthly rent used for all clients?

• $500

• $750

• $1500

• $1000

What is the default password for new client emails?

• Truth01#

• Password01!

• SecurePass#1

• Client123!