Hotel Reservation Process Questions

Hotel Reservation Process Questions

Assessment

Interactive Video

Business, Life Skills

5th - 8th Grade

Hard

Created by

Mia Campbell

FREE Resource

The transcript details a phone conversation for booking a hotel reservation. The customer, Ana Pedroso, requests a reservation for three nights from June 21st to 24th. She chooses an Oceanview room at $229 per night. The reservation is confirmed with her name and credit card details.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What dates did the customer request for their reservation?

June 20th to 23rd

June 21st to 24th

June 22nd to 25th

June 23rd to 26th

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many guests will be staying in the room?

One

Four

Three

Two

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which room view did the customer choose?

Oceanview

Gardenview

Cityview

Mountainview

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the nightly rate for the Oceanview room?

$229

$249

$279

$199

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What information did the agent request to finalize the booking?

Email address

Home address

Credit card number

Phone number