Understanding Phone Conversations

Understanding Phone Conversations

Assessment

Interactive Video

Business, Professional Development, Communication

5th - 8th Grade

Hard

Created by

Emma Peterson

FREE Resource

The video tutorial involves a series of phone calls where a caller initially dials the wrong number, then successfully contacts the correct office to speak with Mr. Big from the reservoir engineering department. However, the caller faces sound and connection issues, making communication difficult. The video concludes with a prompt to subscribe to the channel.

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What mistake does the caller make in the first phone call?

They speak too quietly.

They forget to introduce themselves.

They ask for the wrong department.

They call the wrong number.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which department is Mr. Big associated with?

Human Resources

Reservoir Engineering

Sales

Marketing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the caller's name who is trying to reach Mr. Big?

Mr. Johnson

Mr. Brown

Mr. Smith

Mr. Darcy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What issue does the caller face when trying to speak with Mr. Big?

Mr. Big is out of the office.

Mr. Big is in a meeting.

Mr. Big is on another line.

Mr. Big is on vacation.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What problem does the caller experience with the call quality?

The call is too fast.

The call is too quiet.

The call is too loud.

The call is too slow.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the caller decide to do after facing call quality issues?

Call back later

Send an email

Leave a message

Visit in person

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What technical issue does the caller face towards the end of the conversation?

The phone is overheating.

The battery is about to die.

The screen is cracked.

The phone is on silent mode.

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What action is suggested at the end of the video?

Subscribe to the channel

Share the video

Comment on the video

Like the video