Customer Seating Choices and Responses

Customer Seating Choices and Responses

Assessment

Interactive Video

Business, Life Skills, Other

5th - 8th Grade

Hard

Created by

Sophia Harris

FREE Resource

The transcript involves a conversation about booking a flight for the next night. The customer inquires about seat availability and chooses to sit in regular economy. The agent confirms the availability of seats and asks for the customer's seating preference. The conversation concludes with expressions of gratitude.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the initial question asked by the customer?

Are there any seats available for tonight?

Can I book a flight for next week?

Is there a flight available this afternoon?

Do you have any seats available for a flight tomorrow night?

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What seating options are offered to the customer?

Economy and premium economy

Economy and business class

First class and business class

Premium economy and first class

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which seating option does the customer choose?

First class

Premium economy

Business class

Regular economy

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the agent confirm after the customer chooses regular economy?

The flight is fully booked.

There are no seats available.

A few seats are available.

The flight is canceled.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the customer say after confirming their seating choice?

I would like to upgrade.

Can I change my seat later?

Thank you for waiting.

I need more information.