SBI Feedback Model Concepts

The video introduces the SBI feedback model, which stands for Situation, Behavior, and Impact. It emphasizes the importance of giving clear and specific feedback to facilitate behavior change. The model helps managers and leaders provide effective feedback by focusing on specific situations and behaviors, and explaining their impact. The video also discusses common challenges in feedback delivery and provides examples of how to apply the SBI model to both constructive and positive feedback. Finally, it encourages reflection and outlines next steps for personal development.

What does the 'S' in the SBI feedback model stand for?

• System

• Solution

• Strategy

• Situation

Why is it important to give feedback in the correct way?

• To avoid giving any feedback at all

• To make people feel bad about their mistakes

• To help people develop and improve performance

• To ensure feedback is ignored

What is the first step in the SBI feedback model?

• Describe the behavior

• Define the situation

• Provide a solution

• Explain the impact

When describing behavior in the SBI model, what should you avoid?

• Being specific

• Making assumptions

• Giving examples

• Observing actions

What should you focus on when explaining the impact in the SBI model?

• The assumptions made

• The feelings and results of actions

• The observable actions

• The time and place

How can the SBI model be used for positive feedback?

• By focusing only on negative aspects

• By reinforcing good actions and behaviors

• By avoiding any feedback

• By ignoring good actions

What should you do after delivering feedback using the SBI model?

• Immediately criticize further

• Ignore the feedback

• Encourage reflection and discuss improvement actions

• Avoid any further discussion

What is a potential follow-up after giving feedback?

• No follow-up is needed

• A short informal coaching session

• A public announcement

• A formal reprimand

What is the main goal of the SBI feedback model?

• To focus on negative feedback only

• To confuse the recipient

• To deliver clear and specific feedback

• To avoid giving feedback

What does the 'I' in the SBI feedback model stand for?

• Insight

• Intention

• Information

• Impact