Eden Theatre Ticket Change Process

Eden Theatre Ticket Change Process

Assessment

Interactive Video

Fun, Life Skills, Business

5th - 8th Grade

Hard

Created by

Sophia Harris

FREE Resource

A customer calls Eden Theatre to change the date of a ticket reservation. The customer, Betty Edwards, initially bought a ticket for the next day but wants to reschedule for the following Saturday, July 23rd. The theater informs her that only seats in Section B are available for the new date, which she accepts.

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main reason the customer contacted Eden Theatre?

To cancel a ticket

To inquire about show timings

To change the date of an existing ticket

To buy a new ticket

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What information does the theatre representative ask for after the customer explains their situation?

The customer's phone number

The customer's seat number

The customer's email address

The customer's name

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What date does the customer want to change their ticket to?

July 23rd

July 20th

July 21st

July 22nd

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which section does the customer initially request for their new ticket date?

Section D

Section C

Section B

Section A

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What section is available for the new date the customer wants?

Section A

Section B

Section C

Section D