Crisis Management in Aviation

The transcript captures a series of communications during a crisis involving American 11. Initial attempts to contact the aircraft are followed by erratic behavior and a realization of a serious situation. Emergency responses are initiated, including identifying aircraft and issuing instructions. The transcript concludes with emotional responses during the final moments.

What was the initial reaction to the situation involving American 11?

• Confused and erratic

• Joyful

• Calm and collected

• Indifferent

What was the main concern in New York during the crisis?

• A concert

• A parade causing traffic

• A sports event

• A potential higher charge

What action was suggested to manage the situation in New York?

• Continue all flights

• Increase flight frequency

• Stop all departures

• Ignore the situation

What type of aircraft was mentioned in the communication?

• Boeing 757

• Airbus A320

• Boeing 747

• Cessna 172

What was the emotional state of the individuals involved in the United 93 communication?

• Bored and uninterested

• Fearful and distressed

• Excited and happy

• Calm and relaxed

What was the suggested course of action for United 93?

• Head north

• Ignore instructions

• Continue flying

• Land immediately