Customer Service Interaction Scenarios

A customer visits Hilltown Auto Repairs to address an air conditioning issue in their car. The service representative provides a price list and confirms the repair can be completed by the end of the day. The customer agrees to the cost and confirms their account details, updating their address in the system.

What problem is the customer experiencing with their car?

• The tires are flat.

• The engine is making noise.

• The air conditioning is not working.

• The brakes are not functioning.

What does the service representative offer to the customer?

• A free car wash.

• A loaner car for the day.

• A discount on the repair.

• A price list for the repair.

By when does the service representative promise to complete the repair?

• By the end of the month.

• By the next morning.

• By the end of the day.

• By the end of the week.

What information does the customer need to update in the system?

• Their home address.

• Their phone number.

• Their email address.

• Their car model.

What is the customer's last name?

• Juntaza

• Johnson

• Brown

• Smith