Credit Card and Payment Methods

The video tutorial explains how to handle various payment methods at Walmart, including credit cards, debit cards, and gift cards. It covers the steps for processing transactions, such as using a card reader, selecting payment options, and printing receipts. The tutorial also discusses the importance of ID verification for credit card purchases and offers tips for engaging with customers. Finally, it provides guidance on handling any issues that may arise during transactions.

What are some of the payment methods you can use at Walmart?

• Bitcoin and other cryptocurrencies

• Credit card, debit card, and gift card

• Check and money order

• Cash only

What is the first step after scanning items when using a debit card?

• Print the receipt

• Select the payment method

• Press the 'Total' button

• Ask for the customer's ID

What should a customer do if they want cash back during a debit card transaction?

• Select 'Credit' and enter the amount

• Select 'Debit' and choose 'Yes' for cash back

• Swipe the card again

• Ask the cashier to add cash back

How do credit card transactions differ from debit card transactions?

• They require a signature

• They are processed manually

• They use a smart chip and may require a PIN

• They are faster than debit transactions

What is a smart chip used for in credit cards?

• To store the cardholder's photo

• To enhance security during transactions

• To track spending habits

• To provide discounts at checkout

What should you do if asked to show ID during a credit card purchase?

• Refuse to show it

• Show a photocopy of your ID

• Provide a matching ID like a driver's license

• Show any form of ID

How do Walmart gift cards work in comparison to credit cards?

• They are only used online

• They require a PIN

• They are swiped like credit cards

• They need to be inserted into the reader

Why is it important to verify the customer's identity during a transaction?

• To offer personalized discounts

• To ensure the customer is over 18

• To collect customer data

• To prevent identity theft and fraud

What is a good practice after verifying a customer's ID?

• Ask for additional ID

• Keep the ID for records

• Return the ID and thank them by name

• Ignore the ID and proceed

What should you do if something looks questionable during a transaction?

• Call your CSS for assistance

• Ask the customer to leave

• Cancel the transaction

• Ignore it and continue