Understanding Culture and Psychological Safety in Healthcare

The video discusses the significant role of culture in driving outcomes, particularly in health care. It highlights the concept of psychological safety, where team members can speak up without fear of humiliation, and its impact on workplace well-being and patient care. The video emphasizes the importance of fostering a safety culture that avoids blame and promotes learning. It also addresses the challenges in maintaining psychological safety, especially under stress.

What is a key driver of outcomes in healthcare according to the video?

• Written guidelines

• Cultural patterns

• Technological advancements

• Financial incentives

How is culture defined in the context of the video?

• A set of written rules

• A list of organizational goals

• A collection of traditions

• Patterns of relating that persist and change

What does psychological safety ensure for healthcare team members?

• Access to better resources

• Increased salary

• Freedom from humiliation when speaking up

• Guaranteed promotions

What is one effect of psychological safety on the workplace?

• It increases the workload

• It makes work more joyful and sustainable

• It reduces the need for teamwork

• It leads to more conflicts

How does psychological safety affect patient care?

• It decreases patient satisfaction

• It improves patient care by fostering learning

• It leads to more errors

• It has no effect

What happens when psychological safety is undermined?

• Patient care quality increases

• Team communication becomes clearer

• Well-being is negatively affected

• Workplace engagement improves

What is a challenge in maintaining psychological safety?

• Lack of resources

• High levels of stress and fatigue

• Poor communication skills

• Insufficient training

What is the role of psychological safety in handling harm events?

• To ignore the events

• To foster learning and growth

• To assign blame

• To punish the responsible individuals

Why is psychological safety considered foundational in healthcare?

• It reduces the need for teamwork

• It is easy to implement

• It is a legal requirement

• It supports both personal and systems improvement

What is not a characteristic of a safety culture?

• Using shame and blame

• Supporting team members

• Fostering learning

• Encouraging open communication