Workplace Communication and Problem Solving

Workplace Communication and Problem Solving

Assessment

Interactive Video

Business, Life Skills, Professional Development

9th - 12th Grade

Hard

Created by

Emma Peterson

FREE Resource

The transcript details a conversation about a work-related issue involving a coworker, Jill, whose failure to complete reports on time is affecting the speaker's productivity and evaluations. The speaker discusses various attempts to resolve the issue, including communicating with superiors and Jill herself, but feels stuck. They explore potential solutions, such as using a suggestion box, to bring the issue to broader attention during staff meetings. The session concludes with a plan to try this new approach and hopes for reduced frustration.

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the main issue Carl is facing with his coworker Jill?

Jill is not completing her paperwork on time.

Jill is taking too many breaks.

Jill is not attending meetings.

Jill is not communicating with Carl.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does Jill's delay in paperwork affect Carl?

It makes Carl's work easier.

It causes Carl to miss his deadlines.

It leads to Carl getting more work.

It results in Carl having to work overtime.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What approach did Carl take to address the issue with Jill?

He ignored the issue.

He reported her to HR immediately.

He reminded her politely about deadlines.

He asked another coworker to talk to her.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was Carl's feeling after trying to communicate with Jill and others?

He felt indifferent and uninterested.

He felt stuck and without options.

He felt relieved and satisfied.

He felt angry and confrontational.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What alternative solution did Carl consider for resolving the issue?

Writing a letter to someone in the company.

Ignoring the problem completely.

Taking a vacation to relieve stress.

Asking a friend to intervene.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why was Carl hesitant to involve HR in his problem?

He was unsure how HR could help.

He thought HR was too busy.

He was afraid of getting Jill in trouble.

He didn't know who worked in HR.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What potential solution did Carl remember that could help address his issue?

Using a suggestion box to bring up issues in staff meetings.

Organizing a team-building activity.

Requesting a transfer to another department.

Hiring a personal assistant.

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