Customer Service Phone Issues

The video tutorial discusses a customer service scenario where a microphone issue with a phone is identified. The customer is offered options to resolve the issue, including a refund, a different phone, or ordering a new one. The customer chooses a replacement, and details for collection are arranged. Finally, contact information is exchanged for follow-up.

What issue did the customer face with the phone?

• The camera was blurry

• The screen was cracked

• The battery was not charging

• The microphone was faulty

What options did the representative offer to the customer?

• A new phone, a free case, or a refund

• A refund, a different phone, or a new phone of the same model

• A repair, a refund, or a new phone

• A free accessory, a discount, or a new phone

When can the customer collect the replacement phone?

• Saturday

• Friday

• Wednesday

• Monday

What did the customer decide regarding the phone?

• To repair the current phone

• To get a refund

• To choose a different model

• To order a new phone of the same model

What information did the representative request from the customer?

• Home address

• Social media handle

• Email address

• Office number