Untitled video quiz

What are the 3 types of communication? Click the correct answers.

• Body Language

• Written

• Silence

• Verbal

Which types of communication did she use in the video? Click all that apply.

• Written

• Body Language

• Listening Skills

• Verbal

What is essential to being an effective care worker? Click the correct answer.

• Empathy and communication skills
• Positive communication and respect for residents and colleagues.

• Strict adherence to rules and regulations

How was the manager effective in correcting the situation?

• The manager was effective by listening, acknowledging the mistake, and taking responsibility for not explaining the procedures.

• The manager was irritated and decided to do it herself.

• The manager imposed strict rules without discussion.

Which form of communication is most important based on the chart?

• Words

• Tone of Voice

• Body Language

• Written