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Hotel Reservation Process

Hotel Reservation Process

Assessment

Interactive Video

•

World Languages, Life Skills, Business

•

1st - 6th Grade

•

Practice Problem

•

Hard

Created by

Amelia Wright

FREE Resource

A customer calls a hotel to reserve a room. The hotel staff greets the customer and inquires about their needs. The customer, Mr. Zhang, requests a single room for two days starting tonight. The staff confirms the reservation and thanks the customer.

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the customer initially want from the hotel?

To speak to the manager

To book a room

To cancel a reservation

To inquire about amenities

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does the receptionist address the customer when asking for their name?

By asking for their last name

By asking for their nickname

By asking for their full name

By asking for their first name

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of room does the customer decide to book?

A family room

A single room

A suite

A double room

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When does the customer plan to check in?

Next week

Tomorrow morning

This afternoon

Tonight

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How long does the customer intend to stay at the hotel?

Three days

Four days

One day

Two days

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