Customer Feedback on Dry Cleaning Services

A customer complains about a dry-cleaning service that turned their blue shirt purple. The employee apologizes, acknowledging a previous mistake with a sweater. The customer expresses dissatisfaction and decides not to return. The employee offers to buy a new shirt as compensation.

What issue did the customer face with the dry cleaning service?

• The shirt was not cleaned.

• The shirt changed color.

• The shirt was lost.

• The shirt was torn.

What previous problem did the customer mention?

• A sweater was made larger.

• A sweater was made smaller.

• A sweater was stained.

• A sweater was lost.

How did the customer feel about the repeated mistakes?

• Amused

• Frustrated

• Indifferent

• Understanding

What did the dry cleaner offer to do to resolve the issue?

• Give a refund

• Offer a discount

• Buy a new shirt

• Provide free cleaning

What was the customer's concern about future services?

• The shirt might change shape.

• The shirt might be overcharged.

• The shirt might get lost.

• The shirt might not be cleaned.