Why is it important for companies to set realistic expectations in customer service?

Customer Service in the Digital Age

Interactive Video
•
Business, Professional Development, Life Skills
•
9th - 12th Grade
•
Hard

Ethan Morris
FREE Resource
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7 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To reduce costs
To attract more customers
To avoid disappointing customers
To increase sales
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should companies avoid doing in their enthusiasm for their services?
Overpromising service quality
Offering too many discounts
Hiring too many staff
Expanding too quickly
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key aspect of Amazon's customer service strategy?
Guaranteeing same-day delivery
Offering 24/7 phone support
Offering discounts for complaints
Providing clear communication methods
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does Amazon ensure customer satisfaction despite limited human interaction?
By providing 24/7 chat support
By having a large call center
By offering discounts
By setting clear communication expectations
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In addition to customer interactions, where else should companies be transparent?
In their marketing strategies
In their employee interactions
In their product designs
In their financial reports
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the saying 'It's not a bug, it's a feature' imply in customer service?
All issues should be fixed immediately
Features should be hidden from customers
Some challenges can be seen as advantages
Customers prefer more interaction
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a potential benefit of being upfront about interaction limitations with customers?
Customers will handle their own issues
It reduces the need for customer service staff
It increases the company's profit margin
It allows for more product development
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