How to develop active listening skills

The video emphasizes the importance of active listening in communication. It highlights that while we spend a significant amount of time listening, we often retain little information. Active listening involves understanding and valuing the speaker's words, which can lead to better communication, trust, and problem-solving. The video outlines examples and techniques of active listening, such as paraphrasing and asking questions, and introduces the three A's: attention, adjustment, and attitude. It also describes the five stages of active listening, from receiving to providing feedback.

What is the main reason for the decline in active listening according to the introduction?

• People are becoming more introverted.

• There is a focus on listening to respond rather than understand.

• Technology is making communication easier.

• Public speaking skills are declining.

How does an active listener differ from someone who just hears?

• They can remember every word spoken.

• They can listen to multiple conversations at once.

• They can understand and empathize with the speaker.

• They can speak multiple languages.

Which of the following is NOT a benefit of active listening?

• Building trust and connections.

• Missing critical information.

• Gaining knowledge and understanding different viewpoints.

• Solving conflicts effectively.

What is an example of paraphrasing in active listening?

• Repeating the speaker's words exactly.

• Summarizing the speaker's message in your own words.

• Asking unrelated questions.

• Ignoring the speaker's message.

Which of the following is a nonverbal cue that indicates active listening?

• Checking your phone.

• Nodding your head.

• Looking away from the speaker.

• Crossing your arms.

What does the 'Adjustment' in the three A's of active listening refer to?

• Ignoring the speaker's emotions.

• Adjusting the volume of your voice.

• Modifying your thinking process based on the speaker's message.

• Changing the topic of conversation.

During which stage of active listening do you provide feedback?

• Feedback

• Receiving

• Understanding

• Evaluating