Strategies for Dealing with Unreliable Individuals

The video tutorial addresses how to handle situations when someone repeatedly fails to meet their commitments. It suggests providing feedback and using a formula to express the impact of their behavior. If feedback is insufficient, the video recommends leveraging personal branding by encouraging commitments in public settings and acknowledging successful deliveries. It also advises holding individuals accountable in front of others to motivate them to keep their promises.

What is the first step suggested to deal with someone who repeatedly fails to meet their commitments?

• Punish them

• Avoid giving them tasks

• Provide them with feedback

• Ignore their behavior

How can personal branding be used to ensure people keep their promises?

• By threatening them with consequences

• By encouraging them to make promises publicly

• By making them promise in private

• By offering them rewards

What should you do if someone fails to deliver on a promise made in public?

• Ignore the issue

• Ask them why in front of others

• Privately discuss the issue

• Give them another chance without questioning

Why is it effective to hold people accountable in front of their colleagues?

• It forces them to apologize

• It embarrasses them

• It leverages their desire to look good

• It makes them feel guilty

What is the ultimate goal of using public accountability for commitments?

• To punish unreliable people

• To build a reputation of reliability

• To create a competitive environment

• To make people work harder