Downward and Upward Communication: Workplace Communication Skills

The video discusses the imbalance between top-down and bottom-up communication in organizations, highlighting the challenges of upward communication due to psychological contracts, fear, and retaliation. It emphasizes the importance of upward communication for better decision-making and suggests solutions like employee surveys and focus groups to improve it.

What is the traditional model of communication flow in most organizations?

• Top-down

• Sideways

• Circular

• Bottom-up

Which of the following is NOT a reason employees hesitate to communicate upward?

• Fear of being labeled a troublemaker

• Desire for promotion

• Psychological contract

• Fear of retaliation

What is a common result of poor upward communication in organizations?

• Decision-makers being out of touch with frontline operations

• Improved employee morale

• Increased productivity

• Better customer satisfaction

What is one method suggested to improve upward communication?

• Regular employee surveys

• Weekly team meetings

• Annual performance reviews

• Monthly newsletters

Why is it important for leaders to develop dedicated channels for upward communication?

• To ensure information flows only from top to bottom

• To increase the workload of employees

• To maintain the status quo

• To balance the flow of information and improve workplace effectiveness