Building Confidence and Assertiveness in the Workplace

The video discusses the importance of confidence and assertiveness in the workplace, highlighting how language and tone can impact perceptions. It emphasizes the need to balance assertiveness with humility, handle setbacks positively, and seek help when needed. Techniques for building confidence and effective communication are also explored.

What is a key factor in projecting confidence in the workplace?

• Speaking in a loud voice

• Maintaining good posture and eye contact

• Using complex vocabulary

• Wearing fashionable clothes

What is the potential downside of being overly confident?

• Being perceived as a know-it-all

• Being too quiet

• Being too friendly

• Being too focused on details

How can you show enthusiasm in the workplace?

• By focusing only on your tasks

• By taking frequent breaks

• By being present and interacting with others

• By working alone

What is a common misconception about shy people in the workplace?

• They are not nice

• They are not intelligent

• They are not punctual

• They are not hardworking

What should you do if you encounter a problem at work?

• Ignore it and hope it resolves itself

• Blame someone else

• Ask for help immediately

• Wait until someone notices

What is a recommended approach when you don't know the answer to a customer's question?

• Tell the customer you will find the best answer

• Ignore the question

• Ask the customer to come back later

• Make up an answer

What mindset is important for overcoming obstacles at work?

• A negative mindset

• A competitive mindset

• A positive and proactive mindset

• A passive mindset