How to Conduct a Selection Interview

The video tutorial covers a recycling initiative managed by the speaker, detailing the project's scope, planning, and execution. It highlights the importance of communication with stakeholders and the lessons learned from the project. Additionally, it discusses handling customer complaints and suggests improvements for delivery systems.

What was the main goal of the recycling initiative managed by the speaker?

• To increase employee productivity

• To make the offices greener and more environmentally friendly

• To improve customer satisfaction

• To reduce office expenses

How did the speaker begin organizing the recycling project?

• By hiring more staff

• By creating a project plan with timescales and roles

• By immediately contacting suppliers

• By conducting a survey among employees

What was one of the key skills the speaker developed from managing the project?

• Strong research skills

• Advanced technical skills

• Public speaking skills

• Financial management skills

What was the customer's main issue in the speaker's story about dealing with a difficult customer?

• The laptop was the wrong model

• The laptop was defective

• The laptop was delivered to the wrong address

• The laptop had not arrived on time

What action did the speaker take to resolve the customer's issue?

• Offered a discount on the next purchase

• Promised a refund

• Sent a replacement laptop immediately

• Ensured the laptop would be the first delivery the next day

What system change was implemented after the delivery issue?

• A new delivery team was hired

• A pickup facility was suggested

• The delivery schedule system was changed

• The customer service team was expanded

What did the speaker suggest to improve customer satisfaction in future delivery issues?

• Offering free shipping

• Providing a pickup facility

• Increasing delivery staff

• Extending delivery hours