BUILD Relationships

The video emphasizes the importance of building positive relationships in the workplace, which can lead to successful outcomes like sales and collaboration. It highlights the need to build rapport through various communication methods, understand others' needs, and engage in meaningful conversations. Active listening and being sensitive to non-verbal cues are crucial for gaining insights. Discovering others' talents and achievements can lead to personal growth and stronger relationships, fostering an environment of care, collaboration, and creativity.

What is the first step in building a relationship according to the video?

• Building rapport

• Avoiding misunderstandings

• Making a sale

• Sending an email

Why is it important to ask open-ended questions in a conversation?

• To understand the other person's needs better

• To quickly end the conversation

• To make the conversation more formal

• To avoid talking too much

What should you do to understand the underlying messages in a conversation?

• Interrupt frequently to clarify

• Ignore non-verbal cues

• Read between the lines and listen to the tone

• Focus only on the words spoken

What can you discover about yourself when relationships grow?

• The need to be more competitive

• The importance of being alone

• Your weaknesses

• New things about yourself

What are the benefits of strong relationships mentioned in the video?

• Increased workload

• More conflicts

• Higher stress levels

• Caring, collaboration, and creativity