Strategies for Dealing with Difficult People at Work

The video discusses how stress can trigger strong reactions and emphasizes the need for better coping strategies. It introduces four key strategies: changing oneself, controlling emotions, developing rapport, and engaging constructively. The importance of self-examination is highlighted, encouraging viewers to consider their role in conflicts. The video suggests asking specific questions to identify behavior patterns and improve self-awareness. Finally, it addresses managing reactions under pressure and improving communication to become more effective in challenging situations.

What is the main reason for finding better ways to cope with difficult situations?

• To avoid stress reactions in the brain

• To engage in more gossip

• To make others change their behavior

• To eliminate all conflicts

Which of the following is NOT one of the four key strategies for dealing with difficult people?

• Developing rapport

• Controlling emotions

• Avoiding all conflicts

• Changing oneself

What is a common tendency when dealing with difficult people?

• Ignoring the situation

• Blaming oneself

• Seeking immediate resolution

• Blaming others

What should you do to understand your contribution to difficult situations?

• Ask a trusted friend or coworker

• Ignore the problem

• Blame others for the situation

• Avoid thinking about it

What change did Peter make to improve his reaction to pressure?

• He started blaming others

• He ignored the pressure

• He communicated calmly and respectfully

• He avoided all difficult situations