Emotional Labor

Emotional Labor

Assessment

Interactive Video

Business, Social Studies

University

Hard

Created by

Quizizz Content

FREE Resource

The video discusses emotions as temporary feelings influenced by stimuli and their impact on information processing. It introduces emotional labor, the regulation of emotions to meet social expectations, and describes three levels: surface acting, deep acting, and genuine acting. Surface acting involves displaying emotions superficially, deep acting requires internalizing emotions, and genuine acting reflects true feelings. Emotional labor, especially surface and deep acting, can be taxing.

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5 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary reason individuals engage in emotional labor?

To enhance their cognitive abilities

To meet the needs and expectations of others

To avoid feeling any emotions

To improve their own emotional well-being

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which type of emotional labor involves showing emotions that are not truly felt?

Genuine acting

Surface acting

Deep acting

Emotional suppression

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does deep acting differ from surface acting?

It is less taxing on the individual

It requires internalizing and genuinely feeling the emotions

It involves suppressing emotions

It is only used by actors

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is genuine acting in the context of emotional labor?

Mimicking others' emotions

Pretending to feel emotions

Expressing true emotions

Suppressing emotions

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is emotional labor considered taxing on individuals?

It requires constant physical activity

It is only performed in high-stress environments

It leads to increased cognitive abilities

It involves managing and regulating emotions