Effective Approaches to Confrontation and Investigation in the Workplace

The video tutorial discusses how to handle confrontations in the workplace in a friendly manner, focusing on building rapport and getting admissions from suspects. It covers the importance of private settings, the role of union representatives, and how to handle refusals to sign documents. The tutorial also advises on communicating with staff about sensitive issues without defaming anyone.

What is a key strategy for being confrontational in a friendly way in the workplace?

• Raising your voice to assert authority

• Using a smile to ease tension

• Avoiding eye contact

• Ignoring the issue

Why is it important to document admissions during a workplace investigation?

• To create a record of remorse and rationale

• To intimidate the suspect

• To share with all employees

• To avoid legal action

What should you do if a suspect refuses to sign a statement during an interview?

• Ignore their refusal

• Force them to sign

• Note the refusal with time and date

• End the interview immediately

How should you handle the presence of a union representative during an interview?

• Exclude them from the process

• Allow them but ensure they are respectful and quiet

• Let them lead the interview

• Ignore their presence

What is the best way to communicate with other staff about an ongoing investigation?

• Blame the suspect publicly

• Avoid any communication

• Keep it simple and confidential

• Share all details openly