Risk Management 101 for IT Professionals Essential Concepts - What Is an Issue?

This video explains the concept of an issue in risk management, which is a realized risk. It discusses how risks may or may not occur and what happens when they do. An example is provided where a risk of not renewing a software license becomes an issue, causing delays in IT helpdesk operations. The video concludes with an invitation for questions and a preview of the next video.

What is an issue in the context of risk management?

• A hypothetical scenario

• A risk that has been mitigated

• A realized risk that has occurred

• A potential problem that might occur

Which of the following best describes a risk?

• An event that may or may not happen

• An event that cannot happen

• An event that will definitely happen

• An event that has already happened

In the given example, what was the risk associated with the ServiceNow IT service test software?

• The software was not renewed

• The software was outdated

• The software was incompatible

• The software was too expensive

What was the consequence of the ServiceNow software not being renewed?

• Increased software costs

• Improved ticket processing

• No impact on the helpdesk team

• Delays in processing IT service desk tickets

What should you do if you have questions about the concept of issues in risk management?

• Ignore them

• Ask the teacher

• Search online

• Wait for the next video