Apple Stores Hit With Customer Service Complaints

Angela Ahrendts aimed to transform Apple stores into luxury spaces, but this led to challenges in customer service and store experience. With Deirdre O'Brien as the new retail chief, Apple hopes to return to its successful roots. Ahrendts' departure was voluntary, citing family reasons, and Apple is optimistic about future retail changes.

What was one of the main changes Angela Ahrendts implemented in Apple stores?

• Reducing the number of products available

• Introducing self-checkout kiosks

• Transforming them into luxury emporiums

• Expanding the Genius Bar

What is one of the hopes under the new retail chief, Deirdre O'Brien?

• To increase the number of luxury products

• To close underperforming stores

• To return to Apple's successful retail roots

• To focus solely on online sales

How has the online ordering experience changed according to the transcript?

• It has become simpler

• It has been discontinued

• It has remained the same

• It has become more complicated

What was one reason Angela Ahrendts gave for her departure from Apple?

• Desire to start her own company

• Health issues

• Spending more time with family

• Pursuing a political career

What was the general sentiment among Apple employees after the leadership change?

• Fear of job cuts

• Concern over increased workload

• Indifference to the change

• Optimism for positive changes