How To Be More Diplomatic & Polite - Business English

This video tutorial teaches how to make English communication more diplomatic and polite. It covers six tips: using softening language, negative questions, showing understanding, using 'sorry', avoiding negative words, and employing modal verbs. The lesson emphasizes the importance of diplomatic language in business to prevent misunderstandings and maintain relationships. A practice task is provided at the end to apply these techniques.

Why is it sometimes better to use a diplomatic style in communication?

• To avoid misunderstandings and maintain relationships

• To make conversations longer

• To confuse the listener

• To sound more authoritative

Which word can be added before a verb to make a statement softer?

• Very

• Just

• Always

• Never

How can you make a suggestion more polite using a negative question?

• By using a louder voice

• By adding 'please' at the end

• By starting with 'shouldn't' or 'wouldn't'

• By using complex vocabulary

What is a polite way to disagree with someone?

• I completely disagree with you

• I see your point, but...

• You're wrong

• I don't care

Which word can be used to soften a statement and make it less direct?

• Sorry

• Absolutely

• Definitely

• Certainly

How can you express a negative idea more diplomatically?

• By using positive words in a negative sentence

• By shouting

• By using slang

• By ignoring the topic

Which modal verb can be used to make a request more polite?

• Shall

• Could

• Will

• Must