CompTIA A+ Certification Core 1 (220-1101) - Troubleshooting Printers

The video tutorial by Mike Stromie provides a comprehensive guide to troubleshooting common printer issues encountered in both exams and real-world scenarios. It covers a range of topics including installation problems, connectivity issues, access permissions, physical printer malfunctions, memory errors, error codes, and print quality problems. The tutorial emphasizes the importance of understanding administrative rights, network configurations, and the physical state of printers. It also highlights the significance of error codes in diagnosing issues and offers practical solutions for each problem discussed.

What could be a reason for being unable to install a printer?

• The printer is out of paper.

• The printer is not connected to the internet.

• You lack administrative rights.

• The printer is out of ink.

What might cause a 'no connectivity' issue with a network printer?

• The printer is out of ink.

• The printer is turned off.

• The printer is out of paper.

• The printer is not receiving a proper DHCP address.

What could cause an 'access denied' error when trying to print?

• The printer is out of paper.

• You do not have permission to use the printer.

• The printer is not connected to the internet.

• The printer is out of ink.

What is a common cause of paper jams in printers?

• Worn out pickup rollers or separate pads.

• The printer is not connected to the internet.

• The printer is out of ink.

• The printer is out of paper.

What is a potential solution for low memory errors in laser printers?

• Reduce the print resolution.

• Clean the printer heads.

• Replace the toner cartridge.

• Check the paper tray.

What does the error code 'PC load letter' indicate?

• The printer is not connected to the internet.

• The printer is out of paper.

• The printer is out of ink.

• The printer is overheating.

What might cause garbled characters to appear on printed pages?

• The printer is out of paper.

• Corrupted or incorrect drivers.

• The printer is not connected to the internet.

• The printer is out of ink.

What is a likely cause of vertical lines appearing on printed pages?

• The printer is out of paper.

• The printer is not connected to the internet.

• Foreign matter on the optically sensitive roller.

• The printer is out of ink.

What could cause a printer to produce blank pages?

• The printer is not connected to the internet.

• The printer is out of ink.

• The printer is out of paper.

• A malfunctioning heating element or primary corona.

What might cause streaks on printed pages from an inkjet printer?

• The printer is out of paper.

• Clogged inkjet nozzles.

• The printer is out of ink.

• The printer is not connected to the internet.