The Beginners 2022 Cyber Security Awareness Training Course - Vishing

The video tutorial discusses voicemail phishing, a common scam where attackers use phone calls or voicemails to trick individuals into revealing personal information. It highlights various tactics used by scammers, such as pretending to be authoritative figures or spoofing caller IDs to appear local. The tutorial provides examples of phishing calls, including a fake tech support call and an IRS scam voicemail. It advises viewers to be cautious, verify suspicious calls with official sources, and report any phishing attempts to IT security.

What is voicemail phishing primarily about?

• Hacking into voicemail systems to steal data

• Using phone calls to deceive individuals into giving up sensitive information

• Sending fake emails to gather personal information

• Sending malicious software through voicemail

How do attackers make their calls appear more legitimate?

• By sending follow-up emails

• By spoofing caller IDs to show local or official numbers

• By using automated voice messages

• By using a professional tone

What tactic did the scammer use in the example call pretending to be from Microsoft?

• Requesting a password reset

• Offering a refund for a recent purchase

• Claiming there were error messages from the user's computer

• Offering a free software update

What should you do if you receive a call claiming to be from the IRS threatening legal action?

• Visit the nearest IRS office

• Call back the number provided immediately

• Provide your personal information to resolve the issue

• Ignore the call and report it to IT security

What is a common sign that a call might be a phishing attempt?

• The caller provides detailed information about your recent transactions

• The call is very brief

• The call is from a known contact

• The caller asks for personal information

What is the recommended action if you suspect a phishing call?

• Engage with the caller to gather more information

• Hang up immediately and report the call

• Call the number back to verify its authenticity

• Ignore the call and block the number

Why is it important to report phishing calls to IT security?

• To ensure the caller is prosecuted

• To get a new phone number

• To prevent others in the organization from being targeted

• To receive a reward for reporting