I feel like I've got my life back': the homeless residents of a Tudor hotel

What was the initial action taken by the business owner in response to the pandemic?

• Opening a new branch

• Hiring more staff

• Closing the business

• Expanding the business

How did the communal living arrangement affect the residents during the pandemic?

• It isolated them further

• It created a sense of family

• It led to frequent conflicts

• It made them more independent

What emotion did the business owner feel upon receiving the first order?

• Anger

• Confusion

• Overwhelm

• Indifference

How did the business owner’s perception of homeless individuals change?

• They thought homelessness was a crime

• They believed homeless people were lazy

• They realized homelessness is often not a choice

• They became more judgmental

What challenge did the residents face from the neighboring community?

• Job offers

• Financial assistance

• Discrimination and unkind words

• Support and encouragement

What future opportunity is being considered for the former homeless individuals?

• Traveling abroad

• Returning to the streets

• Employment at the hotel

• Starting their own business

What is the ultimate goal for the business after the pandemic?

• To expand into a new industry

• To return to being a hotel

• To become a community center

• To remain closed