¿CÓMO TRATAR LAS QUEJAS? - Handling a Complainer

Interactive Video
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Social Studies, Business
•
11th Grade - University
•
Hard
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in dealing with complaints from clients?
Ignore the complaint
Offer a discount
Change the subject
Show empathy and acknowledge their concern
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When dealing with complaints from colleagues, what might be a necessary approach if empathy and solutions don't work?
Escalate the issue to management
Ignore the complaints
Change your work environment
Offer a financial incentive
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why might ignoring complaints be an effective strategy?
It makes the complainer more persistent
It is a sign of weakness
It shows you are not interested
It prevents the complainer from getting attention
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is a key psychological insight about behavior and rewards?
Behavior that is punished is repeated
Behavior that is rewarded is repeated
Behavior that is observed is repeated
Behavior that is ignored is repeated
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What happens when complaints are not rewarded?
They become more aggressive
They increase in frequency
They begin to disappear
They remain the same
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