Mastering Problem Solving: Four Key Steps for Success

The video tutorial emphasizes the importance of problem-solving skills in adapting to rapid changes. It outlines four key steps: defining the problem using the gap approach, diagnosing the cause by asking 'why' repeatedly, identifying the best solution through brainstorming and evaluation, and finally implementing and evaluating the solution to ensure the problem is resolved.

What is the first step in effective problem-solving?

• Implementing a solution

• Defining the problem

• Brainstorming ideas

• Evaluating outcomes

Which approach is suggested for clearly defining a problem?

• The evaluation approach

• The solution approach

• The gap approach

• The brainstorming approach

What is a recommended method for diagnosing the cause of a problem?

• Ignoring the issue

• Assuming the obvious cause

• Asking 'why' multiple times

• Jumping to conclusions

What should be done after identifying potential solutions?

• Evaluate the pros and cons

• Ask 'why' again

• Ignore the options

• Implement the first idea

What is the final step in the problem-solving process?

• Implementing and evaluating the solution

• Diagnosing the cause

• Defining the problem

• Brainstorming solutions