Hotel English - Using Travel English at Hotels

This video tutorial from Oxford Online English teaches how to use English in common hotel situations. It covers making reservations, handling booking issues, checking in, requesting services, addressing room problems, and checking out. The video provides key phrases and vocabulary to help learners communicate effectively in hotels, whether as guests or employees.

What is the first step when arranging a hotel stay?

• Request a shuttle service

• Ask for a wake-up call

• Make a reservation

• Check in at the hotel

If a hotel is fully booked, what might the receptionist say?

• I'm afraid we don't have anything free on those dates.

• We offer a complimentary breakfast.

• We have plenty of rooms available.

• You can check in early.

What should you do if the hotel cannot find your reservation?

• Leave the hotel immediately.

• Ask for a room upgrade.

• Show your booking confirmation.

• Request a discount.

How can you politely ask for a wake-up call?

• I demand a wake-up call.

• I would like a wake-up call tomorrow, if possible.

• Wake me up at 7:00 AM.

• Set an alarm for me.

What is a concierge's role in a hotel?

• To manage hotel finances

• To cook meals for guests

• To assist guests with local arrangements

• To clean the rooms

What is a common service offered by hotels for airport transportation?

• Taxi service

• Private jet

• Helicopter ride

• Airport shuttle

What phrase can you use to express dissatisfaction without being rude?

• Everything is perfect.

• I love this place!

• I have to say this is unacceptable.

• This is the worst hotel ever!

What might you be charged for when checking out of a hotel?

• Using the hotel gym

• Asking for extra towels

• Taking snacks from the minibar

• Using the hotel lobby

If your room key doesn't work, what should you do?

• Break the door open

• Request a new key from reception

• Ignore the problem

• Leave the hotel

What should you do if you find unexpected charges on your bill?

• Complain to other guests

• Pay without questioning

• Leave without paying

• Ask for clarification on the charges