Chatbots for Beginners: A Complete Guide to Build Chatbots - Overview of Chatbots: Why Should Companies Pick Chatbots

The video discusses the advantages of chatbots for companies. Chatbots are simple and direct, allowing them to ask specific questions and stay on task. They provide fast, uninterrupted 24/7 service, making them more efficient than human workers. Chatbots also improve user experience by learning from mistakes and can increase company revenue through personalized interactions. Additionally, they are sustainable, making them a valuable tool for businesses.

What is one of the primary benefits of chatbots in customer interactions?

• They can replace all human employees.

• They ask specific questions and remain focused.

• They can perform complex tasks without guidance.

• They require constant supervision.

How do chatbots ensure continuous service?

• By working only during business hours.

• By relying on human intervention.

• By providing 24/7 uninterrupted service.

• By requiring frequent maintenance.

In what way are chatbots faster than humans?

• They can learn new languages instantly.

• They respond to queries faster.

• They can make decisions without data.

• They can process multiple tasks simultaneously.

How do chatbots improve customer experience over time?

• By offering generic responses.

• By learning from past errors.

• By repeating the same mistakes.

• By ignoring customer feedback.

What is a key advantage of chatbot personalization?

• They cannot adapt to user preferences.

• They offer the same experience to all users.

• They can predict customer needs accurately.

• They require manual updates for each user.