Resolving Conflict

Dr. Forster explains conflict as a disagreement that can escalate if not managed. The video covers identifying the problem as the first step in conflict resolution, emphasizing active listening and speaking. Techniques like maintaining eye contact, avoiding interruptions, and using I-messages are discussed. An example involving kids and a soccer ball illustrates these skills in action. The video encourages empathy and understanding to resolve conflicts effectively.

What is a conflict as described in the video?

• A mutual understanding

• A peaceful negotiation

• A disagreement that escalates

• A friendly discussion

What is the first step in resolving a conflict?

• Ignoring the problem

• Identifying the problem

• Walking away

• Blaming the other person

Which of the following is NOT a part of active listening?

• Maintaining eye contact

• Interrupting the speaker

• Listening with empathy

• Avoiding giving advice

In the soccer ball scenario, what is a suggested way to resolve the conflict?

• Ignore Jamal's request

• Continue playing without Jamal

• Offer to take turns with the ball

• Argue about who should play

What should Kirk consider to respond with empathy?

• How to avoid Jamal

• How to win the argument

• How to get another ball

• How he would feel in Jamal's situation