AWS Tutorial AWS Solutions Architect and SysOps Administrator - How to Raise Support Ticket with AWS?

This lecture explains how to raise a support ticket with AWS. It covers accessing the AWS Management Console, selecting the appropriate support plan, and creating a support case. The video details the different AWS support plans—Basic, Developer, Business, and Enterprise—and guides on choosing the optimal plan based on business needs. It also explains how to categorize support cases, whether they are account and billing related, service limit increase requests, or technical support issues. The lecture concludes with a note on the limitations of the Basic support plan and the benefits of higher-tier plans.

What is the first step to get technical help from AWS?

• Send a letter to AWS

• Call AWS support

• Visit the AWS Management Console

• Contact AWS via email

Which AWS support plan is not suitable for technical support?

• Basic

• Enterprise

• Business

• Developer

What should you do if you need to increase the service limit of a specific AWS service?

• Select Account and Billing support

• Choose Service limit increase

• Opt for Technical Support

• Change the support plan

If you have a Developer support plan, what can you do that is not available with the Basic plan?

• Access billing support

• View service usage

• Raise a technical support case

• Change account settings

What is required when categorizing a support case related to account and billing issues?

• Submit a service request

• Choose Account and Billing support

• Select Service limit increase

• Provide a technical description