Professional Scrum Master 2 (PSM II) Certification - A Crash Course - Tip 15: How to Create Cordial Relationships with t

The video discusses how Scrum Masters should navigate workplace power dynamics by avoiding taking sides and maintaining cordial relationships with management. It emphasizes the importance of understanding management's viewpoints and aligning Scrum practices with company goals. Building strong relationships with management is crucial, as their decisions can significantly impact the Scrum Master's success. The video concludes with best practices for maintaining a strong stance on Scrum values while respecting management.

What is the best approach for a Scrum Master when faced with power plays at work?

• Confront the managers directly

• Take sides to gain favor

• Avoid involvement if possible

• Ignore the situation completely

Why is it important for a Scrum Master to maintain cordial relationships with company managers?

• To navigate workplace politics effectively

• To ensure the team gets more resources

• To get promoted quickly

• To avoid additional responsibilities

How can understanding management's plans benefit a Scrum Master?

• It helps in aligning Scrum with company goals

• It ensures a higher salary

• It reduces the need for team meetings

• It allows for more personal time

What is a critical mistake a Scrum Master can make regarding management?

• Asking too many questions

• Working too closely with them

• Ignoring team feedback

• Not being cordial with them

What should a Scrum Master do when power plays do not affect the team's operations?

• Get involved to gain insights

• Encourage the team to take sides

• Maintain a level head and stay out of it

• Report it to higher management