CompTIA A+ Certification 220-1001: The Total Course - Troubleshooting Theory

The video tutorial covers CompTIA's troubleshooting theory, emphasizing its importance for exams. It outlines steps for identifying problems, determining probable causes, establishing action plans, verifying functionality, and documenting solutions. The tutorial uses a practical example of a network issue caused by airplane mode to illustrate these steps, highlighting the need for adherence to organizational policies and the value of documentation for future reference.

What is the first step in CompTIA's troubleshooting theory?

• Identifying the problem

• Establishing a plan of action

• Verifying full functionality

• Implementing preventative measures

Why is it important to talk to the user when identifying a problem?

• To understand their opinion of the problem

• To escalate the problem

• To check the network settings

• To immediately fix the issue

What might indicate a configuration issue when determining the probable cause?

• A system log entry

• A browser error

• A network card failure

• An airplane icon on the taskbar

What should a technician do if they cannot resolve an issue?

• Replace the hardware

• Reboot the system

• Ignore the problem

• Escalate the issue to a higher authority

What is the purpose of verifying full functionality?

• To identify the problem

• To escalate the problem

• To document the issue

• To ensure the user is satisfied with the repair

What is a simple preventative measure mentioned in the video?

• Updating the operating system

• Installing antivirus software

• Replacing the network card

• Turning off airplane mode

Why is documentation important in troubleshooting?

• To help future technicians with similar issues

• To immediately fix the problem

• To verify full functionality

• To escalate the issue