Yellen Outlines Plans for IRS Overhaul

The IRS is undergoing significant modernization to become a 21st-century agency. Key improvements include fully staffing in-person assistance centers to serve more Americans, enhancing phone services to answer more calls and reduce wait times, and moving towards digital processing for faster refunds and online interactions. Additionally, the IRS will consult with industry experts to shape its future vision. These changes aim to improve taxpayer experience and efficiency in the upcoming filing seasons.

What is the IRS's plan to improve in-person tax assistance?

• Close down underperforming centers

• Increase online support only

• Fully staff all tax assistance centers

• Reduce the number of centers

How many Americans is the IRS projected to serve face-to-face in the coming tax filing season?

• 900,000

• 1.5 million

• 2.7 million

• 3 million

What is the target level of phone service the IRS aims to achieve?

• 10%

• 50%

• 85%

• 100%

What change will the IRS implement to reduce phone wait times?

• Extend call center hours

• Use automated answering systems

• Hire 5,000 additional customer service representatives

• Increase call center locations

What digital advancement is the IRS planning for paper returns?

• Automated scanning into digital copies

• Manual transcription

• Outsourcing to third-party companies

• Eliminating paper returns