H&R Block CEO Sees Small Businesses Leading Way in Recovery

H&R Block CEO Sees Small Businesses Leading Way in Recovery

Assessment

Interactive Video

Business

University

Hard

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The video discusses H&R Block's recent advancements in digital capabilities and growth strategies, focusing on small businesses and expanding financial products. It highlights the impact of COVID-19 on tax preparation, the company's response, and future growth expectations. The discussion also covers potential tax changes under the new administration and efforts to serve underbanked populations.

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7 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the three main areas of growth strategy outlined by H&R Block?

Small business expansion, financial products, and consumer tax digitization

Real estate, technology, and tax professional training

International expansion, mergers, and acquisitions

Digital marketing, customer service, and pricing

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How has COVID-19 influenced the tax preparation industry according to the discussion?

It has increased the number of tax professionals

It has accelerated the shift to digital and remote tax preparation

It has had no significant impact

It has decreased the demand for tax services

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is H&R Block's perspective on the role of small businesses in economic recovery?

They think small businesses will have no impact on recovery

They are optimistic and believe small businesses will lead the recovery

They are pessimistic about the future of small businesses

They believe small businesses will struggle to recover

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What challenge did 90% of small business owners face during COVID-19?

Inability to consult with financial experts

Increased competition

Decreased customer demand

Lack of access to digital tools

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does H&R Block plan to serve the underbanked population?

By reducing the number of branches

By increasing service fees

By providing a fully featured mobile bank with no fees

By offering high-interest loans

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the significance of the Emerald Card for H&R Block's clients?

It is a loyalty card for frequent customers

It provides access to exclusive investment opportunities

It offers discounts on tax services

It allows clients to load their tax refunds and avoid fees

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is H&R Block's approach to potential changes in tax policy under a new administration?

They plan to ignore any changes

They will adapt and help customers maximize outcomes

They will reduce their workforce

They will increase their service fees