What are the three main areas of growth strategy outlined by H&R Block?
H&R Block CEO Sees Small Businesses Leading Way in Recovery

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Small business expansion, financial products, and consumer tax digitization
Real estate, technology, and tax professional training
International expansion, mergers, and acquisitions
Digital marketing, customer service, and pricing
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How has COVID-19 influenced the tax preparation industry according to the discussion?
It has increased the number of tax professionals
It has accelerated the shift to digital and remote tax preparation
It has had no significant impact
It has decreased the demand for tax services
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is H&R Block's perspective on the role of small businesses in economic recovery?
They think small businesses will have no impact on recovery
They are optimistic and believe small businesses will lead the recovery
They are pessimistic about the future of small businesses
They believe small businesses will struggle to recover
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What challenge did 90% of small business owners face during COVID-19?
Inability to consult with financial experts
Increased competition
Decreased customer demand
Lack of access to digital tools
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does H&R Block plan to serve the underbanked population?
By reducing the number of branches
By increasing service fees
By providing a fully featured mobile bank with no fees
By offering high-interest loans
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the significance of the Emerald Card for H&R Block's clients?
It is a loyalty card for frequent customers
It provides access to exclusive investment opportunities
It offers discounts on tax services
It allows clients to load their tax refunds and avoid fees
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is H&R Block's approach to potential changes in tax policy under a new administration?
They plan to ignore any changes
They will adapt and help customers maximize outcomes
They will reduce their workforce
They will increase their service fees
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