H&R Block CEO Sees Small Businesses Leading Way in Recovery

The video discusses H&R Block's recent advancements in digital capabilities and growth strategies, focusing on small businesses and expanding financial products. It highlights the impact of COVID-19 on tax preparation, the company's response, and future growth expectations. The discussion also covers potential tax changes under the new administration and efforts to serve underbanked populations.

What are the three main areas of growth strategy outlined by H&R Block?

• Small business expansion, financial products, and consumer tax digitization

• Real estate, technology, and tax professional training

• International expansion, mergers, and acquisitions

• Digital marketing, customer service, and pricing

How has COVID-19 influenced the tax preparation industry according to the discussion?

• It has increased the number of tax professionals

• It has accelerated the shift to digital and remote tax preparation

• It has had no significant impact

• It has decreased the demand for tax services

What is H&R Block's perspective on the role of small businesses in economic recovery?

• They think small businesses will have no impact on recovery

• They are optimistic and believe small businesses will lead the recovery

• They are pessimistic about the future of small businesses

• They believe small businesses will struggle to recover

What challenge did 90% of small business owners face during COVID-19?

• Inability to consult with financial experts

• Increased competition

• Decreased customer demand

• Lack of access to digital tools

How does H&R Block plan to serve the underbanked population?

• By reducing the number of branches

• By increasing service fees

• By providing a fully featured mobile bank with no fees

• By offering high-interest loans

What is the significance of the Emerald Card for H&R Block's clients?

• It is a loyalty card for frequent customers

• It provides access to exclusive investment opportunities

• It offers discounts on tax services

• It allows clients to load their tax refunds and avoid fees

What is H&R Block's approach to potential changes in tax policy under a new administration?

• They plan to ignore any changes

• They will adapt and help customers maximize outcomes

• They will reduce their workforce

• They will increase their service fees