ING Loan-Loss Provisions to Be Lower in Second Half: CFO

The transcript discusses the bank's loan loss provisions, performance metrics, and economic impacts. It highlights the resilience of the loan portfolio, focusing on mortgages and limited exposure to sensitive sectors. The bank's digital transformation is accelerated by COVID, affecting cost management and branch closures. The discussion concludes with the bank's dividend policy and capital management strategies, considering ECB regulations.

What was the bank's capital ratio improvement from the previous period?

• From 12% to 13%

• From 15% to 16%

• From 14% to 15%

• From 13% to 14%

What percentage of the bank's loan book is in mortgages?

• 60%

• 40%

• 50%

• 30%

Which regions are predominantly covered by the bank's mortgage portfolios?

• Southern Europe

• Northern Europe

• Eastern Europe

• Western Europe

What percentage of customer interactions with the bank are digital?

• 60%

• 70%

• 80%

• 90%

What is the bank's target cost-income ratio?

• 65% to 67%

• 50% to 52%

• 55% to 57%

• 60% to 62%

What is the bank's core tier one capital ratio?

• 12%

• 18%

• 15%

• 10%

Why has the bank suspended its dividend policy?

• Due to internal financial issues

• To increase capital reserves

• To invest in new projects

• Because of ECB recommendations