TELEPHONE ENGLISH | How To Sound Professional On The Phone | Business English Lesson

This video tutorial by Anna English covers essential skills for telephone communication in English, focusing on both answering and making calls in a professional setting. It addresses the stress associated with phone conversations, especially for non-native speakers, and provides practical phrases and etiquette for various scenarios, including connecting to specific departments, leaving messages, and handling miscommunication. The tutorial also explains common telephone phrasal verbs, enhancing the viewer's ability to communicate effectively over the phone.

Why is talking on the phone often considered stressful?

• Because it is expensive.

• Because it is time-consuming.

• Because it removes visual communication cues.

• Because it requires multitasking.

What is a recommended way to answer a business phone call?

• Ask 'Who is this?'.

• State the company name and your name.

• Just say 'Hello'.

• Say 'Good morning'.

When making a call, what information is it good to provide?

• Your favorite color.

• Your name and where you are calling from.

• The weather in your area.

• Your age.

What should you include when leaving a message?

• The time you woke up.

• Your favorite movie.

• Your last meal.

• Your name and a brief reason for calling.

Which of the following is a phrasal verb meaning to wait on the line?

• Hold on

• Pick up

• Hang up

• Get off

What does 'get through' mean in telephone communication?

• To transfer the call.

• To ignore the call.

• To successfully connect with someone.

• To end the call.

If you need someone to repeat information, what could you say?

• Could you repeat that, please?

• Let's end this call.

• I don't care.

• Please hang up.