The Role of a Management Assistant in Employee Development

The video tutorial features a management assistant at Enterprise Holdings, who acts as a liaison between frontline employees and management. The assistant provides hands-on training, ensures employees receive necessary support, and addresses their concerns. A case study is shared where the assistant helped an employee improve sales skills, leading to potential promotion.

What is the primary role of the management assistant at Enterprise Holdings?

• To handle customer complaints

• To oversee the marketing department

• To manage the company's finances

• To act as a mediator between employees and management

Why did the speaker choose to work closely with employees rather than in HR?

• They were not qualified for HR

• They enjoy personal interaction with employees

• They wanted to travel more

• They prefer working with numbers

What is one of the key responsibilities of the management assistant in stores?

• To conduct market research

• To handle customer service

• To provide extra training and support to employees

• To manage inventory

What was the main challenge faced by the employee in the case study?

• Lack of motivation

• Inability to work with a team

• Poor time management

• Difficulty in qualifying for a new role

How did the management assistant help the employee improve her sales skills?

• By providing a new sales script

• By offering a bonus incentive

• By assigning her a mentor

• By reducing her workload