Emotions vs. Critical Thinking: Making Better Decisions

The video discusses the importance of critical thinking by focusing on facts and rationality, while acknowledging the role of emotions. It highlights how emotions, such as anger, can hinder decision-making and suggests strategies to manage emotional responses. Techniques like questioning one's feelings, delaying responses, and viewing situations from different perspectives are recommended to enhance logical thinking and improve conflict resolution.

What is a key aspect of critical thinking as discussed in the video?

• Removing emotions and focusing on facts

• Relying on gut feelings

• Focusing on emotions

• Making impulsive decisions

How can emotions like anger affect decision-making?

• They improve communication

• They lead to impulsive behavior

• They enhance critical thinking

• They have no effect

What is one method suggested for managing emotional responses?

• Reacting immediately

• Ignoring the problem

• Blaming others

• Asking reflective questions

What should a manager do instead of reacting angrily to a negative review?

• Ignore the review

• Respond aggressively

• Reach out to understand the problem

• Delete the review

What is a suggested strategy for handling emotions before responding?

• Take a break to let emotions settle

• Respond immediately

• Avoid the situation

• Confront the person directly