Navigating Conflict: Cooling Off and Seeking Solutions Part 2

The video tutorial discusses different approaches to handling conflict: conflict avoider, solution finder, and conflict controller. It emphasizes that while the solution finder approach is often the most effective, there are situations where the other approaches may be more appropriate. The tutorial introduces a conflict navigation framework with steps to manage conflicts effectively: stop, think, talk and listen, and choose a solution. The goal is to minimize damage and drama while resolving disagreements.

What is the main goal of the new strategies introduced in the video?

• To win every argument

• To minimize damage and drama during conflicts

• To avoid all conflicts completely

• To ignore conflicts until they resolve themselves

Which conflict handling style involves avoiding engagement in conflicts?

• Conflict Negotiator

• Solution Finder

• Conflict Controller

• Conflict Avoider

What is a characteristic of a Conflict Controller?

• Avoids conflict at all costs

• Seeks to win the conflict aggressively

• Listens to all parties involved

• Finds peaceful solutions

In what type of situation might a Conflict Avoider be a better choice?

• When you want to find a solution

• When you need to assert dominance

• When you need to listen to others

• When the conflict is trivial and not worth the effort

What is the first step in the Conflict Navigation framework?

• Stop

• Think

• Choose

• Talk and Listen

Why is it important to 'Think' before responding in a conflict?

• To avoid making the conflict worse

• To ignore the other person's perspective

• To ensure you win the argument

• To delay the resolution

What should you do after 'Talk and Listen' in the Conflict Navigation framework?

• Choose a solution

• Ignore the conflict

• Think

• Stop